Privacy Policy

Effective Date: 19/09/25
Last Updated: 09/10/25

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Introduction

Welcome to Eldy Technologies (“Eldy,” “we,” “our,” “us”).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our products, services, and websites (collectively, the “Services”).

By accessing or using Eldy’s Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Services immediately.

Eldy is committed to protecting your privacy and maintaining the highest standards of data security and transparency.

 

Information We Collect

We collect personal information to deliver and improve our Services.

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Information You Provide

When you interact with Eldy, we may collect:

• Name, email address, phone number, or contact details.

• Booking and account information.

• Messages, inquiries, or communications you send to us.

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Information Automatically Collected

When you use our Services, we may collect:

• IP address, device identifiers, browser type, and operating system.

• Usage data such as pages visited, actions taken, and time spent.

• Log and diagnostic information for performance and security purposes.

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Information from Integrations

If you connect external services (e.g., calendars, payment systems, or partner integrations), we access only the data necessary to fu-fill your requests and with your authorisation.

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How We Use Your Information

We use your personal data only for lawful business purposes, including:

• Providing, managing, and improving Eldy’s Services.

• Processing and confirming bookings or transactions.

• Communicating updates, reminders, and account information.

• Ensuring platform security and preventing fraud.

• Analyzing performance to improve user experience.

We do not sell, trade, or rent your personal data to third parties.
We do not use your information for targeted advertising.

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Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases for processing your data:

• Contractual necessity: To provide the Services you request.

• Legitimate interest: To improve and secure our Services.

• Consent: When you voluntarily share data or connect external integrations.

• Legal obligation: When required to comply with applicable laws.

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Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
When data is no longer required, it is securely deleted or anonymized beyond recovery.

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Data Sharing

We share data only when necessary and under strict controls:

• Service providers: Hosting, infrastructure, analytics, or support partners who operate under confidentiality and data protection agreements.

• Legal authorities: When required to comply with applicable laws, court orders, or protect the rights, property, or safety of Eldy or others.

All third-party partners are vetted and contractually obligated to meet GDPR and CCPA data protection standards.

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Data Transfers

Eldy operates globally. Personal data may be transferred and processed outside your country of residence.
All such transfers comply with applicable law and use Standard Contractual Clauses (SCCs) or equivalent legal safeguards to ensure an adequate level of protection.

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Data Security

Eldy employs industry-leading security measures, including:

• AES-256 encryption for stored data.

• TLS 1.3 encryption for data in transit.

• Access controls, multi-factor authentication, and continuous monitoring.

We regularly perform penetration testing and third-party security audits. In case of a data breach, we will notify affected individuals and authorities as required by law.

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Your Rights

Depending on your location, you may have the following rights:

Under GDPR (EU/EEA residents):

• Right to access, rectify, or erase your personal data.

• Right to restrict or object to processing.

• Right to data portability.

• Right to withdraw consent at any time.

Under CCPA (California residents):

• Right to know what personal data is collected and how it’s used.

• Right to delete personal data.

• Right to opt out of data sharing or sale (Eldy does not sell data).

• Right to non-discrimination for exercising privacy rights.

To exercise your rights, contact us at privacy@eldy.ai. We will verify your identity before processing any request.

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Cookies & Tracking

Eldy uses cookies and similar technologies for:

• Authentication and session management.

• Analytics and service improvement.

• Security monitoring.

You can disable non-essential cookies through your browser settings. Disabling essential cookies may limit certain functionalities.

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Artificial Intelligence & Automation

Eldy utilizes AI systems (including the Eldy AI Receptionist) to enhance service efficiency.
AI interactions:

• Are clearly disclosed to users.

• Follow ethical guidelines ensuring fairness, accountability, and transparency.

• Never use personal data to train external AI systems or models.

All AI operations are supervised by human oversight to maintain quality and compliance.

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Data of Minors

Eldy’s Services are not directed at individuals under the age of 16.
We do not knowingly collect personal information from minors. If such data is identified, it will be deleted promptly.

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Changes to This Policy

Eldy may update this Privacy Policy periodically. Updates will be posted on our website with the “Last Updated” date revised accordingly.
Your continued use of the Services constitutes acceptance of the updated policy.

 

Contact Information

For all inquiries, concerns, or data requests, please contact:

Eldy Technologies
Email: team@eldy.ai

 Website: www.eldy.it.com

 Address: 5 Dalkeith Road, Edinburgh

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Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., United Kingdom / United States / European Union], without regard to its conflict of law principles.

 

Eldy Technologies — Where Innovation Meets Privacy.