Eldy -
Terms & Conditions
Effective Date: 19/09/25
Last Updated: 09/10/25
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Introduction
Welcome to Eldy Technologies.
These Terms and Conditions govern your access to and use of Eldy’s websites, applications, products, and digital services. By using our services, you agree to these Terms in full. If you do not accept them, you must not use our platform.
Eldy Technologies operates under the laws of the United Kingdom and complies with the Consumer Rights Act 2015, the Data Protection Act 2018, and other relevant legal frameworks.
Our mission is to deliver innovative, intelligent, and privacy-respectful digital experiences that embody precision, trust, and care.
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Eligibility
You must be at least sixteen years old or the age of digital consent in your jurisdiction to use Eldy’s services.
By accessing or registering with Eldy, you confirm that you have the legal authority to enter binding agreements. If you use Eldy on behalf of an organisation, you confirm that you are authorised to act on its behalf.
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Use of the Services
You agree to use Eldy responsibly, lawfully, and in good faith.
You must not misuse, disrupt, or attempt to compromise the integrity or security of the platform.
You agree not to engage in activities such as data scraping, automated account creation, reverse engineering, or distributing harmful or misleading content.
Eldy reserves the right to restrict, suspend, or terminate access to any user who violates these Terms or acts in a manner that undermines our systems or reputation.
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Accounts and Security
When creating an account, you must provide accurate, up-to-date information. You are responsible for safeguarding your credentials and all activities under your account.
Eldy cannot be held liable for losses resulting from unauthorized access caused by your failure to maintain security.
If you believe your account has been compromised, you must notify us immediately.
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Intellectual Property
All intellectual property, trademarks, designs, graphics, content, code, and other materials within Eldy’s services remain the exclusive property of Eldy Technologies or its licensors.
You are granted a limited, non-transferable right to access and use Eldy’s services for legitimate purposes only.
You may not reproduce, distribute, modify, or create derivative works from our materials without prior written consent.
Eldy’s brand identity — including its name, logo, and AI technologies — is protected by international copyright and trademark law.
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Bookings and Payments
When using Eldy’s booking or AI receptionist features, you agree to provide accurate information and to review all details before confirmation.
Bookings are subject to availability and approval.
If payments are processed through Eldy, they will be handled securely through accredited third-party partners. Any applicable fees or refunds will be governed by specific service policies presented at the time of booking.
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Privacy and Data Protection
Your privacy is central to our values.
All personal data collected or processed by Eldy is handled in accordance with our Privacy Policy and the UK GDPR.
Eldy does not sell or trade personal information and upholds strict data protection, encryption, and transparency standards.
By using our platform, you consent to our processing of your data as described in our Privacy Policy.
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Artificial Intelligence and Automation
Eldy integrates advanced AI systems, including the Eldy AI Receptionist, to improve user experience and operational efficiency.
AI interactions are designed to be transparent and responsible.
While every effort is made to ensure accuracy, automated responses may occasionally contain errors or incomplete information.
Decisions that significantly affect users should always be verified through human channels.
Eldy’s AI adheres to ethical and regulatory standards, and a human review option remains available for all automated interactions.
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Service Continuity
Eldy aims to provide continuous, high-quality access to its digital services.
However, temporary interruptions may occur due to maintenance, updates, or unforeseen technical issues.
We will endeavor to notify users of planned downtime and restore service promptly.
Eldy is not responsible for losses resulting from service interruptions beyond our control.
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Disclaimer and Liability
Eldy’s services are provided on an “as is” and “as available” basis.
We make no warranties or guarantees regarding performance, reliability, or fitness for a particular purpose.
Eldy is not liable for indirect, incidental, or consequential losses arising from the use or inability to use our services.
Nothing in these Terms limits liability for death, personal injury, or fraud resulting from our negligence.
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Third-Party Links and Integrations
Eldy’s platform may contain links or integrations with third-party applications or websites.
These are provided for convenience only. Eldy does not control or endorse external content and is not responsible for third-party privacy or security practices.
Use of third-party services is at your own discretion and subject to their terms.
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Termination
Eldy may suspend or terminate access to any user who breaches these Terms, misuses the platform, or engages in conduct deemed harmful to the service or its community.
Upon termination, your right to access and use Eldy’s services ceases immediately, though certain provisions — including intellectual property and liability disclaimers — will remain in effect.
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Indemnity
You agree to indemnify and hold harmless Eldy Technologies, its directors, employees, and partners from any claims, damages, or expenses arising from your misuse of the platform, breach of these Terms, or violation of any law or third-party rights.
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Governing Law
These Terms and any related disputes are governed by the laws of England and Wales.
Any proceedings shall take place exclusively in the courts of England and Wales.
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Changes to These Terms
Eldy may revise or update these Terms periodically to reflect legal, technical, or business developments.
The most current version will always be posted on our website.
By continuing to use Eldy’s services after changes are published, you acknowledge and accept the updated Terms.
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Contact
For any questions or concerns about these Terms or your use of Eldy, please contact our legal team:
Eldy Technologies
E-Mail: team@eldy.it
Web: www.eldy.it.com
Location: 5 Dalkeith Road, Edinburgh
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Eldy Technologies — Where Innovation Meets Integrity.
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